Agentforce Public Sector for Case Management Caseloads don’t shrink. But with the right support, the paperwork around them can stop eating the day. The Challenge Case managers in social services carry large caseloads, and a significant share of every day goes to administrative work rather […]
Agentforce Public Sector for Licensing & Permitting Applicants don’t call because they’re impatient. They call because they have no other way to know where their application stands. The Challenge License and permit applications move slowly when review steps are disconnected, approvals require manual handoffs between […]
Agentforce Public Sector for Benefits Administration A missed renewal isn’t a paperwork problem. It’s a household that loses benefits it still qualifies for. The Challenge Benefits programs run on an ongoing cycle: verifying eligibility, processing renewals, and keeping constituents informed at every step. When those […]
Agentforce Public Sector for Wage Enforcement Wage claims run on a clock that doesn’t stop for staffing shortages. When intake, calculation, and routing are still manual, the people who pay for it are the workers waiting on money they’re owed. The Challenge Labor enforcement divisions […]
Salesforce Solution Brief: Transforming Financial Management – Modernize Contract and Expense Management with Salesforce The Program A large-public sector department responsible for managing significant state and federal program funding needed to modernize its financial operations. The utilization of legacy systems limited efficiency, transparency, and […]
5 Agentforce Public Sector Use Cases That Are Already Working in State Government AI in government sounds like a long-term project. It doesn’t have to be. Here are five places where Agentforce Public Sector is already making a measurable difference, and why each one matters […]
How Agentforce Supports Public Assistance Program Workflows Public-sector agencies managing public assistance programs handle large volumes of constituent requests every day. Keeping up with that demand without disrupting the systems already in place is the challenge; Agentforce Public Sector is the solution. The Program […]
Salesforce Solution Brief: Tracking Tax Credit Community Outreach – Automated Salesforce Solution The Program A large public-sector department administers a grant program focusing on education and outreach efforts throughout the state to educate individuals on eligibility of tax credits. The Grantees and Subgrantees that […]
From Zero to 66%: How a California Labor Agency Moved Wage Claims Online in 3 Months Filing a wage claim used to mean paperwork, waiting rooms, and confusion. For millions of California workers, that changed – because a state enforcement agency had the courage to […]
How Propoint Helped a State Agency Process $647 Million in Energy Utility Relief for 1.4 Million Californians When a state-funded relief program had to scale fast, handling the largest utility debt relief effort in California history, they needed more than a vendor. They needed a […]
