5 Agentforce PSS Use Cases That Are Already Working in State Government AI in government sounds like a long-term project. It doesn’t have to be. Here are five places where Agentforce Public Sector Solutions is already making a measurable difference, and why each one matters […]
How Agentforce Supports Public Assistance Program Workflows Public-sector agencies managing public assistance programs handle large volumes of constituent requests every day. Keeping up with that demand without disrupting the systems already in place is the challenge; Agentforce for Public Sector Services is the solution. […]
Salesforce Solution Brief: Tracking Tax Credit Community Outreach – Automated Salesforce Solution The Program A large public-sector department administers a grant program focusing on education and outreach efforts throughout the state to educate individuals on eligibility of tax credits. The Grantees and Subgrantees that […]
From Zero to 66%: How a California Labor Agency Moved Wage Claims Online in 3 Months Filing a wage claim used to mean paperwork, waiting rooms, and confusion. For millions of California workers, that changed – because a state enforcement agency had the courage to […]
How Propoint Helped a State Agency Process $647 Million in Energy Utility Relief for 1.4 Million Californians When a state-funded relief program had to scale fast, handling the largest utility debt relief effort in California history, they needed more than a vendor. They needed a […]
Salesforce Solution Brief: Government Home Weatherization Program – Eligibility Confirmation Using Salesforce The Program A large public-sector department responsible for weatherization program administration had an immense undertaking managing the program, ensuring that local service providers were servicing the eligible addresses in the required timeframe. […]
Propoint Technology partnered with the Office of Technology and Solutions Integration (OTSI) and the Department of Social Services (CDSS) to help the State of California transition its EBT services—ensuring millions of residents continued to receive vital public assistance without interruption. Subsequently with Propoint’s help, the […]
Propoint is proud of the collaboration with the Office of Technology and Solutions Integration (OTSI) and sponsoring CalHHS departments on California’s CalEVV initiative, helping deliver greater transparency and accountability related to Medicaid care services requiring an in-home visit. In a matter of months, our team […]
We’re proud of our strong partnerships with state departments supporting critical statewide Health and Human Services programs. Our team of professionals have built a deep understanding of the complexities involved in large-scale operations, providing various areas of support including project management, analysis, testing, stakeholder communication […]
The final video in our Online Wage Claim Demo series, showcasing our solution built on the Salesforce platform, is live! This week’s video: Dashboards and Reports Discover how we’ve helped the CA Department of Industrial Relations streamline processes and better support community wage claim needs. […]
