Insights

Case Study: Salesforce Email-to-Case Management

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Project Overview Propoint Technology, Inc.’s (Propoint) long-standing client is a large state pension. This government pension system manages the successful investment of funds for more than two million pension recipients. This large state pension investment office manages the lifecycle of pension investment transactions/trading in capital markets […]

Case Study: Statewide Electronic Visit Verification

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Project Overview Propoint Technology, Inc. (Propoint) was contracted to provide project management, analysis, testing, and communication services for the implementation of the Electronic Visit Verification (EVV) system. These services supported the implementation of a minimum viable product from start to deployment in four months. Propoint subsequently […]

Case Study: Statewide EBT Support

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Project Overview Propoint Technology, Inc. (Propoint) was selected to provide transition services, to represent the State of California in transitioning Electronic Benefits Transfer (EBT) services from the current vendor to a new solution. Due to the large scale of the project, Propoint was engaged to […]

Case Study: Private Equity Solution

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Project Overview Propoint Technology, Inc. (Propoint) provided implementation support for a private equity solution targeting a large state pension system’s weaknesses in the operational process and infrastructure supporting Private Equity investment (PE). Propoint focused on implementing a new services technology solution to manage and account […]

Case Study: Statewide COVID Pandemic Relief Program for Past Due Energy Bills

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Project Overview  Propoint Technology, Inc. (Propoint) successfully implemented a solution for the California Department of Community Services & Development’s (CSD) 2022 California Arrearage Payment Program (CAPP) Energy Utility Debt Relief. This program provided relief to residential utility customers who carried COVID-19 utility debt. Due to […]

Case Study: Statewide Online Wage Claim Solution

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Project Overview  Propoint architected a comprehensive and thoroughly integrated statewide online wage claim solution using Salesforce Platform Cloud. The California Department of Industrial Relations (DIR) initially only received LCO wage claim forms on paper and in person. During the COVID-19 pandemic, when business could only […]

Salesforce Community Cloud for Government – 5 Keys to Success

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Salesforce Community Cloud for Government   Salesforce Community Cloud for Government is becoming increasingly popular. Community Cloud projects can be complex, replacing outdated custom systems and manual workflows that evolved over many years. In this article, I will discuss five critical elements for successful Salesforce […]

Salesforce Community Cloud for Government – 2 Case Studies

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As I discussed in my previous article, Salesforce Community Cloud is becoming increasingly popular in the government space. But these projects can be highly complex, requiring the right focus and structure to be successful. In this article, I present two recent Community Cloud solutions we implemented successfully for […]