Project Overview Propoint Technology, Inc. (Propoint) successfully implemented a solution for the California Department of Community Services & Development’s (CSD) 2022 California Arrearage Payment Program (CAPP) Energy Utility Debt Relief. This program provided relief to residential utility customers who carried COVID-19 utility debt. Due to […]
Project Overview Propoint architected a comprehensive and thoroughly integrated statewide online wage claim solution using Salesforce Platform Cloud. The California Department of Industrial Relations (DIR) initially only received LCO wage claim forms on paper and in person. During the COVID-19 pandemic, when business could only […]
Salesforce Community Cloud for Government Salesforce Community Cloud for Government is becoming increasingly popular. Community Cloud projects can be complex, replacing outdated custom systems and manual workflows that evolved over many years. In this article, I will discuss five critical elements for successful Salesforce […]
As I discussed in my previous article, Salesforce Community Cloud is becoming increasingly popular in the government space. But these projects can be highly complex, requiring the right focus and structure to be successful. In this article, I present two recent Community Cloud solutions we implemented successfully for […]
January 2020: Progility1 Service Delivery Framework is now fully remote. Representing years of refinement by our Propoint specialists – standards, methods, tools, and roles are ready to support any project need.
June 2020: Propoint wins a major Salesforce project for the California Department of Industrial Relations. This large-scale, one-year, project is to enhance DIR’s Salesforce system to support Port Drayage Case Management.
November 2018: We are proud to be acknowledged as a Salesforce Registered Partner by the world’s leading and most trusted customer relationship management (CRM) platform. Propoint earning this status is a recognition of our 8-year track record of successful Salesforce projects and our future commitment […]
June 2020: Salesforce Community Cloud is becoming increasingly popular in the government space. In this article, Propoint co-owner Bill Foster discusses five key elements for successful Salesforce Community Cloud implementations.