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How Agentforce Supports Public Assistance Program Workflows Public-sector agencies managing public assistance programs handle large volumes of constituent requests every day. Keeping up with that demand without disrupting the systems already in place is the challenge; Agentforce for Public Sector Services is the solution. […]
Salesforce Solution Brief: Tracking Tax Credit Community Outreach – Automated Salesforce Solution The Program A large public-sector department administers a grant program focusing on education and outreach efforts throughout the state to educate individuals on eligibility of tax credits. The Grantees and Subgrantees that […]
From Zero to 66%: How a California Labor Agency Moved Wage Claims Online in 3 Months Filing a wage claim used to mean paperwork, waiting rooms, and confusion. For millions of California workers, that changed – because a state enforcement agency had the courage to […]