Case Management
Propoint’s case management solutions, built on Salesforce and powered by MuleSoft, streamline service delivery and empower staff with real-time access to data and workflows. is also among our Salesforce platform suite including MuleSoft to support business-critical application and data interfaces.
Case study: Propoint’s solution for the California Department of Industrial Relations (CA DIR) is an excellent example of how Propoint builds leading-edge case management solutions using the Salesforce and MuleSoft platform. Read Propoint’s CA DIR Online Wage Claim Study
Salesforce and MuleSoft allow staff the ability to solve inquiries faster, more efficient and provide overall better service for customers. By offering a comprehensive view of customers, Salesforce Case Management provides for more impactful and immediate services. Capabilities include:
- Ensure consistent and accurate support every time with case management.
- Close cases quickly by keeping your support agents connected to all the activity, processes, and information they need.
- Route the right case to the right agent, every time.
- Guide agents by automating processes.
- See the full context of all your cases.
- Know what to focus on and when.
Customer Engagement
Our Salesforce Partner status reflects eight years of successful delivery and a deep commitment to expanding our CRM and engagement solutions. We help agencies connect with constituents through secure, scalable, and user-friendly platforms., the world’s most trusted customer relationship management (CRM) platform. Salesforce helps every part of a business work as one from anywhere, keeping customers happy everywhere. Stakeholders get easier access to the critical information they need at any time, on any device. Employees benefit from tools that foster a supportive and collaborative environment. The Salesforce Government Cloud platform is secure, meeting top standards like FedRAMP, DoD IL2/4, and SOC. With the help of Salesforce, government can become more responsive, effective, and efficient. Propoint earning Partner status is recognition of our eight-year track record of successful Salesforce projects and our future commitment to expand our suite of Salesforce services and solutions for our customers. Our Customer Engagement solutions include:
- Customer Relationship Management: Salesforce CRM puts the customer at the center of everything. Discover, track, and nurture relationships for mission-critical activities with employees, customers, and partners. Create a 360-degree view, helping staff deliver relevant communications and premium service in a timely manner.
- Self-Service Portals and Communities: Customers increasingly expect an easy self-service experience. Salesforce community portals allow customers to request service, track status and collaborate with service providers on the channel that’s right for them.
- Advanced Analytics: The secret to being customer-centric is using data and analytics. Data-driven insights optimize how workers engage with citizens and vice versa.